This Refund and Cancellation Policy applies to bookings made with Journey Junction Travel & Tech Co. Please read it carefully before making a booking. Package-specific cancellation charges, if applicable, will be stated in the quotation, booking confirmation, or invoice.
All cancellation or amendment requests must be made in writing through the contact details provided on our website or booking confirmation. A request will be treated as received only after acknowledgement by Journey Junction Travel & Tech Co.
Refunds, where applicable, will be calculated after deducting cancellation charges, supplier charges, airline or railway charges, bank charges, payment gateway charges, and any other non-recoverable costs. The applicable deduction will depend on the booking type, date of cancellation, travel date, and the terms of the relevant supplier.
Refunds are generally processed within 15 to 45 working days after cancellation confirmation and, where applicable, after receipt of the refund from the relevant supplier. Airline refunds may take longer depending on the airline's policy.
Refunds will normally be returned through the original mode of payment. Where this is not possible, Journey Junction Travel & Tech Co. may process the refund through NEFT, RTGS, cheque, or another mutually agreed method after verifying the customer’s details.
A customer may choose, with their written consent, to keep an eligible refund amount as a credit certificate. Such credit certificate will be valid for 12 months from the date of issue, subject to the terms communicated at the time of issue.
Force Majeure includes events beyond the reasonable control of Journey Junction Travel & Tech Co., including natural disasters, severe weather, epidemic or pandemic restrictions, government actions, civil disturbance, war, strikes, transport disruptions, or supplier shutdowns.
If a tour or any part of it cannot be conducted due to Force Majeure, Journey Junction Travel & Tech Co. will make reasonable efforts to offer rescheduling, a credit option, or any refund recoverable from the relevant suppliers. Refunds cannot be guaranteed where suppliers do not provide a refund or where services have already been consumed.
No refund will normally be available for unused services, including hotel stays, sightseeing, rides, cruises, meals, entrance fees, optional tours, or any other tour components, where the service was available but was not used by the customer.
A customer who does not report at the specified tour commencement point, joins late, leaves early, or fails to join the tour will be treated as a no-show. No-show bookings may attract up to 100% cancellation charges, subject to the applicable supplier and package terms.
If a customer discontinues travel due to illness, loss of documents, personal reasons, or any other circumstance after the tour has started, no refund will normally be available for unutilised services. Customers are advised to obtain suitable travel insurance at their own cost.
Train-ticket cancellations and refund requests will be processed according to the applicable Indian Railways/IRCTC refund rules in force at the time of cancellation. The refund amount depends on ticket status, ticket type, scheduled departure time, and the time at which the cancellation request is made.
Applicable IRCTC cancellation charges, clerkage charges, and other permitted deductions will apply. Journey Junction Travel & Tech Co. facilitates train bookings and will process eligible refunds in accordance with IRCTC terms.
Flight-ticket refunds are governed by the airline’s applicable fare rules and cancellation policy. Refund eligibility, cancellation fees, and processing timelines vary by airline and fare type, including refundable, partially refundable, and non-refundable fares.
Any airline-imposed penalty, fare difference, service charge, or other applicable deduction will be borne by the customer. Eligible refunds will be processed after airline confirmation and credited through the original mode of payment wherever possible.
Customers must follow the confirmed tour programme, reporting time, meeting point, and instructions issued by Journey Junction Travel & Tech Co. It is the customer’s responsibility to carry valid travel documents, reach the commencement point on time, and comply with supplier and destination requirements.
Journey Junction Travel & Tech Co. may refuse or discontinue services for a customer whose conduct is unsafe, unlawful, abusive, or materially disruptive to other travellers or service providers. In such cases, any refund will be subject to the applicable supplier terms and unused-service rules.
Prices may change before travel where supplier costs, fuel surcharges, foreign-exchange movements, taxes, government levies, or other unavoidable charges change. Any such change will be communicated to the customer as soon as reasonably practicable.
Discounts, offers, and promotional schemes are subject to their stated terms and may be withdrawn or changed before a booking is confirmed, unless expressly guaranteed in writing.
For questions, cancellation requests, or refund-status updates, customers may contact Journey Junction Travel & Tech Co. through the contact details shown on the website or booking confirmation.
Nothing in this policy limits any rights or remedies available to a customer under applicable law.