Privacy Policy

Effective Date: [10 August 2026]

Journey Junction Travel & Tech Co. (“Journey Junction”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use our website, contact us, make an enquiry, create an account, or book travel services through us.

1. Information We Collect

Depending on the services you use, we may collect the following information:

Full name, date of birth, gender, nationality, and contact details;
Email address, mobile number, WhatsApp number, postal address, city, state, and country;
Passport, visa, identification, travel-document, and emergency-contact details where required for travel;
Travel preferences, itinerary details, dietary requirements, medical or mobility information voluntarily provided by you;
Booking details, traveller details, payment status, invoices, and refund information;
Communications with us through forms, email, phone calls, WhatsApp, social media, or customer support;
Device, browser, IP address, website usage, cookies, and analytics information; and
Any other information that you voluntarily provide to us.

We do not store complete credit-card, debit-card, UPI PIN, or bank-login credentials. Payments are processed through authorised payment service providers.

2. How We Use Your Information

We may use your information to:

Process enquiries, quotations, bookings, payments, cancellations, and refunds;
Arrange hotels, transport, flights, train tickets, sightseeing, visas, insurance, and other travel services;
Verify traveller identity and meet supplier, airline, railway, immigration, tax, accounting, and legal requirements;
Communicate booking confirmations, itinerary updates, payment reminders, service messages, and customer support responses;
Improve our website, services, customer experience, and security;
Send marketing, offers, newsletters, and travel updates where you have agreed to receive them;
Prevent fraud, misuse, unauthorised transactions, and security incidents; and
Comply with applicable laws, regulations, court orders, and lawful government requests.

3. Sharing of Information

We share personal information only where necessary to provide services, meet legal obligations, protect our rights, or where you have authorised us to do so. This may include sharing with:

Hotels, airlines, railways, transport operators, cruise operators, activity providers, and other travel suppliers;
Visa, insurance, and destination-management service providers, where applicable;
Payment gateways, banks, and refund-processing providers;
Technology, hosting, cloud-storage, email, messaging, analytics, and customer-support service providers;
Professional advisers, auditors, insurers, and legal authorities where necessary; and
Government, immigration, law-enforcement, or regulatory authorities where required by law.

Travel services may require us to share information with suppliers located outside India. We will limit sharing to information reasonably necessary for the relevant travel service or legal requirement.

4. Marketing Communications

We may send travel offers, newsletters, and promotional messages only where you have provided consent or where otherwise permitted by applicable law. You can withdraw your marketing consent at any time by using the unsubscribe link in an email, replying to the message where applicable, or contacting us.

Even after opting out of marketing communications, we may still send essential booking, payment, security, refund, and service-related messages.

5. Cookies and Analytics

Our website may use cookies and similar technologies to keep the website working, remember preferences, understand website traffic, improve performance, and measure marketing effectiveness.

You may control or delete cookies through your browser settings. Disabling some cookies may affect certain website features or booking functionality.

6. Data Retention

We retain personal information only for as long as necessary for the purposes described in this policy, including booking administration, customer support, accounting, tax, legal, dispute-resolution, fraud-prevention, and record-keeping requirements.

When information is no longer required, we will delete it, anonymise it, or securely archive it in accordance with applicable law and our retention practices.

7. Data Security

We use reasonable technical, administrative, and organisational safeguards to protect personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction. However, no website, email, or internet transmission can be guaranteed to be completely secure.

You are responsible for keeping your account credentials, passwords, OTPs, and payment information confidential. Please do not share these details with anyone.

8. Your Choices and Rights

Subject to applicable law, you may request access to, correction of, updating of, or deletion of your personal information. You may also withdraw consent for optional processing, including marketing communications.

Withdrawal of consent will not affect processing already completed lawfully before withdrawal. It may also affect our ability to provide a requested or ongoing travel service where the relevant information is necessary for that service.

9. Children’s Privacy

Bookings for travellers under 18 years of age must be made by a parent or legal guardian. Where we process a child’s personal information, we do so only as necessary for the booking or travel service and with the consent or authorisation of the parent or legal guardian, where required.

10. Third-Party Links

Our website may contain links to third-party websites, payment pages, airline websites, hotel websites, social-media platforms, or other services. We are not responsible for the privacy practices, content, or security of such third-party websites. Please review their privacy policies before providing information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or privacy practices. The updated version will be posted on this page with a revised effective date.

12. Contact and Grievance Redressal

For privacy questions, requests, complaints, consent withdrawal, or grievance redressal, please contact:

Journey Junction Travel & Tech Co.
Email: support@journeyjunction.in
Phone:+91 9222383833
Address: C 2/5 BMC Colony Goregaon West Mumbai-400104

We will review and respond to privacy-related requests within a reasonable time, subject to verification of identity and applicable legal requirements.